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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Becky Bundy

Becky Bundy

April 21, 2024

5  out of  5
rating by Becky Bundy
"Been my agent for many years. Welby and team are the best."
We responded:
"Thanks Becky, you have been a wonderful and loyal customer. Thanks again. Welby & team"
Profile photo of Kaitlyn Musch

Kaitlyn Musch

March 15, 2024

5  out of  5
rating by Kaitlyn Musch
"Everyone at this office is always so nice and helpful! Thank you for being a reliable and trustworthy group!"
We responded:
"Thanks Kaitlyn, we are happy to have you back with us. As always, we are here if you need us!"
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Kim S

February 10, 2024

5  out of  5
rating by Kim S
"Super helpful folks!"
We responded:
"Thanks Kim, always here to help. "
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Doug Drake

January 21, 2024

5  out of  5
rating by Doug Drake
"Welby and his staff treat everyone like family."
We responded:
"You are Family! We appreciate your comments. Hope to see you soon. Welby & team."
Profile photo of Melissa Sanders

Melissa Sanders

January 20, 2024

5  out of  5
rating by Melissa Sanders
"Very professional and helpful in transferring my coverage to Indiana. Always patient and helpful in every encounter."
We responded:
"Thank you Melissa, we are glad you are here. Welby & team."
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Sharon Trobaugh

January 9, 2024

1  out of  5
rating by Sharon Trobaugh
"I have been with State Farm with this agent for more than 15 years. After my conversation today with a gentleman in this office, I will never recommend this office to anyone. Edit to respond to owner comment - The reason I will never do business with your office again has nothing to do with times being tough. It is because the gentleman in your office was rude and condescending to me, multiple times. I had to ask him to change his tone more than once as I was only calling to help resolve my situation. The lack of civility and customer service is what cost you a long-time customer."
We responded:
"Thanks for taking the time to leave a review. We understand these are difficult times and we are always here to assist you in the future. "
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Julie Semones

November 28, 2023

4  out of  5
rating by Julie Semones
"Appreciate quick reply."
We responded:
"Thanks Julie, glad to help out. Welby & team"
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Dewy Booneda

October 25, 2023

5  out of  5
rating by Dewy Booneda
"Was very helpful"
We responded:
"Thanks Dewy, anytime!"
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April Weber

September 19, 2023

5  out of  5
rating by April Weber
"We were with Welby for several years until we moved out of state. Twana is an angel I still call her at times even though I have a new agent. She now takes care of my son."
We responded:
"Thanks for the kind words. Miss having you as OUR client. Happy Fall! Welby & Team"
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Alicia

March 5, 2023

5  out of  5
rating by Alicia
"Number one trusted in the business!!! State farm is always on your side!"
We responded:
"Thanks 4 the Kind remarks Alicia, always there for you! Welby & staff"
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Kari Higdon

October 11, 2022

5  out of  5
rating by Kari Higdon
"We just love this office! Seriously so kind and helpful both when we moved to the area and after my husband was in an accident that totaled his car. Can’t recommend them enough!"
We responded:
"Thanks, Kari, for your kind words. Welby & Team"
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Tom Harris

October 5, 2022

5  out of  5
rating by Tom Harris
"Great operation"
We responded:
"Thanks Tom. Appreciate your business!"
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Debra Sinnett

August 17, 2022

5  out of  5
rating by Debra Sinnett
"Tawana is excellent at her job and a wonderful human being"
We responded:
"Thanks Debra, glad we can help. Welby & Team"
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Cristine Powell

June 26, 2022

5  out of  5
rating by Cristine Powell
"Great people to work with and Great insurance."
We responded:
"so nice of you to show your appreciation; we will continue to be there for you!"
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Robert Cook

May 31, 2022

5  out of  5
rating by Robert Cook
"Great wealth of experience and understanding of insurance. Call this office for your insurance needs."
We responded:
"Thank you Robert. We hope to make things easy for our clients. Appreciate you. Welby & Team"
Profile photo of Thea True (Theresa)

Thea True (Theresa)

May 13, 2022

5  out of  5
rating by Thea True (Theresa)
"We've used this insurance agency for several years and have had the best service. They're always there to answer our questions and to help us find the right products for our needs."
We responded:
"Thank YOU Thea! We strive to help you and give you good service. Thanks for taking your time to post a review. Welby & team."
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Michael Gray

February 18, 2022

5  out of  5
rating by Michael Gray
"People who work there are so awesome ! Can't image without their help ! Twana is super employee no question !"
We responded:
"Michael we give you 5*****'s back! thanks for being a great customer. The Office."
Profile photo of Traca Gwaltney

Traca Gwaltney

March 31, 2021

5  out of  5
rating by Traca Gwaltney
"We love Welby, Tawanna , and Judy. Excellent service to our family for over 20 years."
We responded:
"And We appreciate you and your loyalty!"
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Chere Langley

January 26, 2021

5  out of  5
rating by Chere Langley
"My family has been with them for years. Very great insurance company and the people there are very friendly and helpful."
We responded:
"Thanks Chere!"
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Mattchew B

November 18, 2020

5  out of  5
rating by Mattchew B
"Welby and his team are the very best! I've been doing business with this office for over 25 years and they are always fair! I would give 10 stars if I could!"
We responded:
"Thanks! we will take the 10 Stars!"
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Greg Slaten

September 2, 2020

5  out of  5
rating by Greg Slaten
"I've been a with Welby since 1993. Welby is always there to help and is never unavailable. Welby, thank you so much for caring and taking care of my family's needs."
We responded:
"Thanks Greg, we are here for you!"
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Tim Kerns

November 2, 2019

5  out of  5
rating by Tim Kerns
"We‘ve been with Welby as long as we‘ve been in Indiana, 12 years. I don’t see any reason for changing things now. The staff there are wonderful. First rate service from your first visit, to your latest, always competent, caring, and Professional. We have everything insured (Auto, Home, etc.) with Welby Edwards State Farm, and I sleep better for it. The few times that we’ve had to file a claim, Welby’s people are practically apologetic for having to bother you with their questions. First rate, and besides, take a look at how Welby Edwards presents himself. I call him Mr. GQ! I consider Welby as a personal friend, and my credit rating goes up ten points, just standing next to him! I wholeheartedly recommend this professional to anyone looking for a long term relationship, with someone who has your back!"
We responded:
"Sorry we missed this Tim. Thanks for being a loyal customer. It cost a lot to keep Welby looking good! We always have your back!"
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Jimmy Jackson

April 24, 2019

5  out of  5
rating by Jimmy Jackson
"Been with welby for almost 30 years. Always helpful, and great and friendly to work with."
We responded:
"We really appreciate the kind words. Its easy to be friendly with great clients.... Welby & team."
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Leo Sullivan

March 29, 2019

5  out of  5
rating by Leo Sullivan
"Great prices"
We responded:
"Thanks Leo, Welby & team"
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Alisha

September 27, 2018

5  out of  5
rating by Alisha
"Great staff and very personal friendly experience."
We responded:
"Thanks Alisha!"